Frequently asked questions

Get in touch as soon as you can by emailing info@union22.co.uk or calling 0151 236 5777, Monday to Friday, 9:30am to 6pm. We will do our best, but once an order is on its way to being processed we cannot guarantee it can be cancelled or changed.

UK delivery is free on orders of £80 and over. Below that, standard delivery is £6.95 and usually arrives 3 to 5 working days after dispatch.

Yes. Order before 12 noon and choose next-day delivery at checkout. If you need a specific time, such as before 9am, contact us and we will do our best to arrange it.

We aim to dispatch the next working day, and you will get an email when your order has been packed and shipped. At busier times it can take a little longer.

Yes, we ship worldwide. Delivery costs, delivery times, duties and taxes for your country are all shown at checkout.

You can return or exchange anything within 14 days of receiving it, as long as it is unworn, in resaleable condition, with all original labels and swing tickets attached. Please include the dispatch note that came with your order. Underwear, socks, fragrances and alcohol cannot be returned.

The easiest way is our online returns service. UK returns cost £7.00 per parcel, taken off your refund once the return is approved. International return rates are worked out by the carrier for your country. You can also post it back with any courier you choose, or bring it into the shop at Union House.

Once your return arrives and is checked, we email you to confirm the refund. It goes back to your original payment method and normally takes 2 to 4 working days. Delivery charges are not refunded.

Yes. Exchanges are for the same style in a different size or colour. If you would like a different style altogether, email us first at info@union22.co.uk.

Every product page carries a fit label. Slim Fit means size up one, Regular Fit means take your normal size, and Big Fit means size down one. Each brand also has its own size guide, linked from the product page. Still unsure? WhatsApp us on +44 7903 574585 and we will size you personally.

Yes. Union 22 is an official stockist of every brand we carry, so everything we sell is genuine.

Yes. We are at Union House, 23 Victoria Street, Liverpool L1 6BD, open Monday to Saturday, 9:30am to 6pm. We also offer free personal shopping sessions in store.

Call 0151 236 5777 or use live chat, Monday to Friday, 9:30am to 6pm. You can also WhatsApp us on +44 7903 574585 or email info@union22.co.uk, and we aim to reply within 48 hours outside weekends and holidays.